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RETURNS POLICY (IF YOU ARE BUYING CREATION HAIR FROM US)

 

CAN I RETURN THE ITEM IVE BOUGHT ?

YES , YOU CAN RETURN THE ITEM IN 14 DAYS FROM THE RECEIPT OF THE ORIGINAL DELIVERY .

 

WHAT CAN I RETURN ?

ALL ITEMS SHOULD ONLY BE RETURNED IN ORIGINAL CONDITION AND NOT USED . All returns MUST be posted back tracked and you will have to Email us at info@creationbymarjanbeig.co.uk to let us know the reason for returning the item included tracking number.

Due to the nature of hair extensions and for hygiene reasons , prouducts may only be returned if there is an initial problem on product arrival , WE DO NOT ACCEPT RETURNS FOR USED HAIR EXTENSIONS .

WE DON'T ACCEPT RETURNS FOR CUSTOM MADE PRODUCTS .

 

WHAT IF I'VE PICKED THE WRONG COLOUR ? 

We accept exchanges .You can return the product in your own cost and in original conditions , 14 days from the delivery date .

You will aso have to send us Email at info@creationbymarjanbeig.co.uk to inform us with your new request informations .

 

HOW WILL I BE REFUNDED :

We will refund/credit you the same amount as soon as we have received your item the meets our return policies .

If the product is faulty we will also refund the postage amount or replace the product free of charge .

If you hae chosen the wrong colour , you will have to pay for return and replacing postages on your own cost .

 

IMPORTANT NOTE :

*Used hair can not be returned .

*Our hair extensions are only to be used by qualified and trained extensionists and you should not purchase our hair if you are not a qualified hair extension technician as there will be no return policy . Any returns will need a proof of qualifications.

*We are not responsible for late/lost items in the post . we send our products signed for and will inform you with the tacking number , you are responsible for claiming late/lost item .\

*Any returns that fail to arrive will not be refunded or exchanged.

*We dispatch post Monday-Friday , NEXT DAY deliveries must be placed before 12 noon .