RETURNS POLICY (IF YOU ARE BUYING CREATION HAIR FROM US)
CAN I RETURN THE ITEM IVE BOUGHT ?
YES , YOU CAN RETURN THE ITEM IN 14 DAYS FROM THE RECEIPT OF THE ORIGINAL DELIVERY .
WHAT CAN I RETURN ?
ALL ITEMS SHOULD ONLY BE RETURNED IN ORIGINAL CONDITION AND NOT USED . All returns MUST be posted back tracked and you will have to Email us at to let us know the reason for returning the item included tracking number.
Due to the nature of hair extensions and for hygiene reasons , prouducts may only be returned if there is an initial problem on product arrival , WE DO NOT ACCEPT RETURNS FOR USED HAIR EXTENSIONS .
WE DON'T ACCEPT RETURNS FOR CUSTOM MADE PRODUCTS .
WHAT IF I'VE PICKED THE WRONG COLOUR ?
We accept exchanges .You can return the product in your own cost and in original conditions , 14 days from the delivery date .
You will aso have to send us Email at to inform us with your new request informations .
HOW WILL I BE REFUNDED :
We will refund/credit you the same amount as soon as we have received your item the meets our return policies .
If the product is faulty we will also refund the postage amount or replace the product free of charge .
If you hae chosen the wrong colour , you will have to pay for return and replacing postages on your own cost .
IMPORTANT NOTE :
*Used hair can not be returned .
*Our hair extensions are only to be used by qualified and trained extensionists and you should not purchase our hair if you are not a qualified hair extension technician as there will be no return policy . Any returns will need a proof of qualifications.
*We are not responsible for late/lost items in the post . we send our products signed for and will inform you with the tacking number , you are responsible for claiming late/lost item .\
*Any returns that fail to arrive will not be refunded or exchanged.
*We dispatch post Monday-Friday , NEXT DAY deliveries must be placed before 12 noon .